Support – Polaroid PlaySmart

FAQ

I can’t unload the filament from the extruder.

To unload the filament from the printer, please select ‘Filament’ and then ‘Unload’ on the LCD.
If this does not successfully unload the filament, please carefully remove the plastic tubing from the top of the push-fitting on top of the printhead (to do this, push the push-fitting downwards whilst gently pulling the tube upwards).
Once the plastic tubing has been removed, please follow the ‘Unload’ process again to retract the filament, whilst gently pulling the filament (by hand) from the top of the printhead. Try this process a maximum of two times should the first time be unsuccessful.
If the second retraction still hasn’t freed the filament, please follow the ‘Load’ processinstead. This will start the extrusion process (rather than retraction)  will hopefullyloosen and free the filament.
Once you see filament being extruded (please only try this process a maximum of two times), please try the retraction process once again. The filament should now be loose and unload successfully.

My print bed doesn’t seem to be heating up before each print.

If you are trying to print but your print bed doesn’t seem to be heating, please turn off your printer, disconnect the cable from the back of the print bed, and leave for a minimum of 30 seconds before reconnecting and turning your printer back on. This time the bed should heat correctly.
If this does not solve the problem, please contact our team via polaroid3d.com/contact and they will guide you through a solution.

I have items missing/damaged when unpacking my printer for the first time.

Please get in touch with one of our team via polaroid3d.com/contact and let us know what is missing or damaged. Please note that you will need to provide us with your serial number and proof of purchase for the printer so that we can follow this up for you.

My prints are warped across the base.

If you are seeing a slight warping across the base of your model when completed, (meaning that the model you have printed does not sit flat) please firstly double check your settings when saving your print file and ensure that you have selected the correct print material when saving the file as this will ensure that the extruder is heated to the correct temperature.
If you have confirmed that your settings are correct and you are still experiencing some warping, then please check that you have the ‘brim’ function selected within the Advanced Settings within Polaroid SmartPrep (note that this is selected as the default in the software).
This will print a small amount of filament as a ‘brim’ around the external diameter of your model. The purpose of this is to retain heat at the base of the model to allow the filament to adhere to the bed and remain at a temperature that means it will not contract too quickly (which causes the warping) while the remaining print is completed.
A brim is especially recommended for models with large, flat bases where a large quantity of material is placed down at the start of a print and the level nature of the bottom of the model is particularly important.

I am trying to print a model that is the maximum size of the print area, with a brim, but it isn’t printing successfully.

If printing with a brim, the brim must be included within the maximum print area. This will mean that your model must be slightly smaller than the print area to allow for the brim.
Please note that the brim itself needs 5mm around the entire perimeter of your model so please reduce any model that is the maximum print size by this amount on each side.

If I pause my print why does it carry on printing for a few seconds after I have pressed pause?

The printer will continue printing until it has finished the last command it has received, which may include several movements of the printhead. Once it has completed this set of commands the printhead will stop and the bed will lower slightly and the head will move to the front left corner of the printer. Please do not reach into the printer until the head and bed have finished moving. Even then please be aware that the nozzle and print bed will still be very hot.

My model doesn’t seem to be printing correctly on the first few layers; one side looks more squashed to the bed than the other.

If this is happening it could mean that you need to readjust the bed levelling and/or nozzle calibration. You can do this by selecting ‘Settings’ on the LCD and then following the ‘Bed Levelling’ or ‘Print Bed Calibration’ processes. This will ensure that your bed is level before printing and that the nozzle is the correct distance from the print bed before printing.

I am trying to adjust the temperature of my nozzle/print bed via the LCD screen however it doesn’t seem to be changing.

As the nozzle and bed temperatures are pre-set in the Gcode when you sliced your model, you will need to allow the first few layers of your model to print before trying to adjust manually on the LCD screen. Trying to adjust too early will not take effect as the Gcode will simply override your changes. Once the first few layers have printed you may adjust via the LCD screen.

I can’t seem to get my SD card into the slot on the front of the printer.

Please ensure that the metal connectors on the SD card are facing upwards as you insert it into the printer. If this does not resolve the problem, please contact the team at polaroid3d.com/contact.

I can’t get the printer to extrude any filament.

If you are trying to print but no filament is being extruded, please follow the ‘Load’ process via the LCD screen. This will start the extrusion process and hopefully filament should be released from the nozzle.
Should this not resolve the problem, please carefully remove the plastic tubing from the top of the push-fitting on top of the printhead (to do this, push the push-fitting downwards whilst gently pulling the tube upwards).
Please then repeat the extrusion process as above, but this time gently apply pressure by pushing the filament downwards into the top of the printhead. This should then allow the filament to free-flow and extrude correctly.

I am having problems removing my model from the print bed.

Please allow the model to cool completely before trying to remove from the print bed. By doing so the model should release itself from the bed automatically as the filament cools down, allowing you to simply pick up the model from the bed. Please do not try to remove the model from the bed whilst the bed is still hot. The LCD screen will tell you the current temperature of the bed.

Why did the printhead extrude a different colour filament from what is installed on the very first extrusion?

Before the Polaroid PlaySmart 3D printers are despatched to you, they undergo quality control testing to ensure that they are performing perfectly for you. Part of this test is to print a test model on the printer to confirm that the quality output matches our predetermined standard.
If you are seeing a small amount of a different colour filament extruded on the very first time you print with your printer it is because a different colour filament was used during this testing phase.
When loading your new filament, after the first section of extrusion you will be asked to either ‘Confirm’ or extrude ‘10mm more’. Select ‘10mm more’ until you no longer see the previous colour. Once your new colour is running through, please select ‘confirm’ on the LCD.
NOTE: Please follow this same process when changing colours or materials.

When should I use a brim on my model?

A brim can be used on any model. However, it is especially recommended when printing models with large, flat bases as this helps to retain heat around the base of the model whilst it completes printing, ensuring that it doesn’t cool too quickly as this is what could cause warping on your print.
If printing a model that has a complicated outline to it, a brim could be quite difficult to remove, particularly depending on the Print Bed Calibration. For example, if your nozzle is quite close to the bed then the filament will be more ‘squashed down’ when printing. This could mean that removing the brim may be more difficult. In order to adjust this, please print with a slightly increased gap between the nozzle and the print bed (but not too far that the first layer doesn’t adhere properly to the bed). This should make the connection
between the brim and the model less rigid and therefore easier to remove. This adjustment of the calibration is something that you will very quickly learn, including how and when to adjust based upon what you are printing.

I am trying to install a cartridge and I can hear a knocking sound from the printer.

Do not worry if you hear a brief knocking sound when loading new filament, this is because the motor that pulls through the filament into the printhead runs at a slightly faster speed when loading filament than it does when printing therefore what you hear is the working of this motor.
Should this knocking sound continue whilst printing, please try unloading and reloading your filament, whilst gently applying pressure where the filament enters the push-fitting (see ‘I can’t get the printer to extrude filament’ for more information). This should enable the filament to flow freely from the nozzle. However, if you have tried this and are still hearing the same noise, please contact our team via polaroid3d.com/contact and they will guide you through a solution.

Is Polaroid SmartPrep compatible with both Windows and Mac?

Polaroid SmartPrep is currently compatible with Windows 7, 8 and 10. A Mac version will be released soon.
In the meantime, in order to slice your models when using a Mac, we recommend using third party software, Cura. This will allow you to save your model as Gcode and then print on your Polaroid PlaySmart 3D printer.

I am using the Multi Colour function from Polaroid SmartPrep but the new colour isn’t extruding from the nozzle when I am trying to load it.

To load new filament, please follow the ‘Load’ process via the LCD screen. This will start the extrusion process and hopefully filament should be released from the nozzle.
Should this not be the case, please carefully remove the plastic tubing from the top of the push-fitting on top of the printhead (to do this, push the push-fitting downwards whilst gently pulling the tube upwards).
Please then repeat the extrusion process as above, but this time gently apply pressure by pushing the filament downwards into the top of the printhead. This should then allow the filament to free-flow and extrude correctly.
Should the above process not resolve the problem please contact our team via
polaroid3d.com/contact.

I am trying to print a V-Shaped model but it keeps failing as it gets near to the top. Is there something I can do to stop this?

This could be happening because of the contraction of the material as it cools. Because the model you are trying to print is V-Shaped, as it contracts it may bend inwards slightly at the top. This bend actually means that the model is actually slightly taller than it should be and therefore it could cause the nozzle to catch as it passes the top of the model. If this is the case then it could cause the model to fail.
If this happens then please try adjusting the layer height when slicing. This should give you a larger gap between the top of your model and the nozzle, allowing for free pass of the nozzle as it moves over the top of the printed model.

If the above FAQ’s have not resolved your query, please contact www.polaroid3d.com/contact.

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