Polaroid Prep is currently compatible with Windows 7, 8 and 10. It will be compatible with Mac OS X Version 10.11 or later.
Please turn off the printer using the power switch on the back of the machine, wait for 30 seconds and then turn back on. Please then wait a further 10 seconds after the Main Menu is displayed on the LCD before selecting ‘Change Filament’. The nozzle should now heat and allow you to retract successfully.
Please turn off the printer using the power switch on the back of the machine, wait for 30 seconds and then turn back on. Please then wait a further 10 seconds after the Main Menu is displayed on the LCD before selecting ‘Change Filament’. The nozzle should now heat and allow you to load and successfully extrude.
Please turn off the printer using the power switch on the back of the machine, wait for 30 seconds and then turn back on. Please then wait a further 10 seconds after the Main Menu is displayed on the LCD before selecting ‘Print’. The models should now be displaying correctly.
Please turn off the printer using the power switch on the back of the machine, wait for 30 seconds and then turn back on. Please then wait a further 10 seconds after the Main Menu is displayed on the LCD before selecting ‘Settings’. The Settings screen should now load successfully.
Please select ‘Cancel Print’ and then ‘Yes’ to confirm and this should lower the bed and revert the LCD screen to the main menu.
Please turn off the printer using the power switch on the back of the machine, wait for 30 seconds and then turn back on. Please then wait a further 10 seconds after the Main Menu is displayed on the LCD before selecting any button. Please then re-select your model and the printer should now print successfully.
This may be due to an incompatibility with your machine’s graphics card. Although some aspects may not be displaying correctly, all the features of Polaroid Prep should function correctly.
Please ensure you are using the most up-to-date version of Polaroid Prep by connecting your printer to your computer and clicking on the Software Update Available notification located at the top right of the Software. If you do have the latest version installed and are still having this challenge please contact the Polaroid team by submitting your query at www.polaroid3d.com/contact and selecting Technical Support from the subject drop down.
Please detach your cartridge, wait for 5 seconds and then reattach. A ‘New Cartridge’ message will appear on the LCD, please select ‘OK’. Clicking ‘Filament’ in Polaroid Prep should now display the correct information.
You may notice that your model is printing slightly off centre by approximately 15mm. This is normal and does not prevent you from printing a maximum model size of 250mm (w) x 150mm (d).
As wood is a specialist material, the layer height and speed settings have been set to the optimum values to enable best quality wood printing. All other Advanced Settings can still be adjusted accordingly.